"Why did that happen?" - Building appropriate mental models on groupware functions
نویسنده
چکیده
Mental models are cognitive structures, which are built to understand certain aspects of the real world. Planning and control of human activity are based on them (cf. Johnson-Laird 1980; Dutke 1994). Learning a computer application goes along with the development of appropriate mental models (Norman 1983; Dutke 1994). To support users in building up mental models, computer applications and their organizational embedment have to be designed appropriately.
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